FAQ’s

  • What do you mean Climate Controlled?

    We offer storage units inside of a facility that is constructed like a large house with insulated walls and ceilings. For air circulation and mold prevention, each unit contains ventilation around the top and we have two Forced Air Gas Furnaces regulating the temperature in each building. This allows us to maintain a consistent temperature during the hottest and coldest months out of the year. The insulation component of our facility keeps your more delicate items like electronics, fine wood furniture, and sentimental items from getting damaged.

  • Will my items be safe and secure?

    Yes. We pride ourselves on our security. Not only are your items taken care of with climate control but we also offer the security of being inside our facility with unique door codes preventing access to non-customers during the day and dead-bolting each door at night, exponentially lowering the risk of potential theft.

  • Do you take credit cards?

    No, unfortunately we do not take credit cards. For payments we take cash, checks, or money orders. This may seem inconvenient to some, but you can set up an automatic bill pay through your bank to have them send us a check every month. So if convenience is your number one priority, then that might be your best option.

  • Can I access my unit 24/7?

    No, we are not a 24/7 facility. We have specific hours for each location where you can have access. We are open Monday through Saturday, closed on Sundays.
    Lookingglass location: 8am-9am, 12pm-1pm, 5pm-6pm
    Umpqua Location: 9am-10am, 1pm-2pm, 5pm-6pm
    For mov-ins and move-outs, give us a call ahead of time and we’ll make sure someone is there to let you into your unit.

  • What size units do you have?

    We have units ranging from 5×5 up to 10×22. Our most commonly available unit sizes are typically 5×5, 5×10, 10×10, and 10×15.
    Availability changes week to week so please reach out and check the availability for the unit size you’re looking for and we can always put you on a waiting list.

  • What makes you different than the other local storage facilities?

    We are not your average storage facility. We are not just a metal shed on a concrete slab just asking for your items to be infested with bugs, mice, and vulnerable to water damage. Every one of our units is insulated, vented, and built inside a house-like structure ensuring that your items stay dry and unaffected by rodents and insects.